Shield Protection membership plans.

No. It is a maintenance and monitoring program. The terms say the plans are not insurance, equipment warranties or repair contracts. Repairs and parts such as batteries, controllers and sensors are billed separately unless a manufacturer warranty covers them. See how the generator warranty works alongside a plan.

Every plan starts with a twelve-month commitment, then renews month to month. Either side can cancel with 30 days written notice. If you cancel before the first twelve months are up, the terms let us recover the value of discounted services already provided.

Depending on the generator, a visit can include an oil and filter change, a new air filter and spark plugs, a battery inspection, a transfer switch inspection, operational and load testing, and a check that the weekly exercise cycle is running. The exact steps depend on the make, model, size and age of the unit.

It means the maintenance your generator reasonably needs under the manufacturer's schedule. It does not mean unlimited service calls, repairs or emergency visits. Most home standby generators need one or two maintenance visits a year, and Platinum allows up to three preventative visits in a rolling twelve months unless we find more are needed.

No. During severe weather and widespread outages, Platinum members generally get scheduling preference over non-members. It does not guarantee same-day service, and the 48-Hour Service Guarantee does not apply during hurricanes, tropical storms, flooding or major utility outages.

The generator sends status updates, alerts and fault codes to you and to us. It needs a working internet or cellular connection, the monitoring device and the manufacturer's platform. Here is how Mobile Link works.

Often, yes. We service generators we did not install, but the terms let us decline equipment installed by others that fails inspection, so we look at the unit first. Call (713) 467-1125 with the brand, model and serial number.

The monthly fee is charged to the card on file between the 1st and 5th of each month. You can update the card on file any time. If you sell the house, give us at least 30 days written notice, and we decide whether the plan can move to the new owner.