Frequently Asked Questions
Pricing, Estimates, Financing
Our standard hourly rate for a technician is $169 for the first hour and $129 for each additional hour. We also offer a $69 electrical evaluation for work being requested and quoted on site. That fee is waived if the customer approves the estimate and the work is completed immediately following the evaluation.
Most generators should be serviced once a year. If your generator runs often, is older, or has gone through multiple outages, additional maintenance may be recommended.
Yes. We offer multiple financing options to help make generator and electrical projects more manageable.
All generator and electrical project estimates are free.
Lead times can vary depending on permitting, utility approvals, and schedule availability, but most installations are typically completed within 2 to 6 weeks.
We work on Generac and Kohler generators.
Maintenance pricing can vary depending on the brand, model, size, and condition of the generator. Contact our office and we can provide pricing based on your unit.
The cost varies based on generator size, electrical scope, gas work, permitting, and site conditions. We provide free estimates and can give exact pricing after reviewing your home.
During your free estimate, one of our team members will perform a load analysis to determine the proper generator size for your home and your needs.
Yes. We offer cellular monitoring service so your generator can communicate with you and our office if it has any issues.
Yes! Contact our office and we will let you know the soonest available option.
We service the Greater Houston area and surrounding communities. If you are unsure whether you are in our service area, contact our office and we can confirm.
Leave the area immediately and contact your gas company or emergency services if needed. Do not try to troubleshoot it yourself. Safety comes first.
7:00am – 5:00pm Monday – Friday. Holiday hours may differ.
Warranty length depends on the manufacturer, model, and installation date. If you send us your serial number and installation information, we can help you determine your warranty status.
Battery, Portable Units, Deposits, Payments
No, we generally focus on standby generators rather than portable units.
Yes. Most installations require a deposit before scheduling.
Payment method availability can vary, but we typically accept standard forms of payment such as cash, check, credit card, and financing. Contact our office for specifics.
Scheduling and Installation
Scheduling depends on current workload, permitting, and utility coordination. Contact our office for the most current timeline.
We do our best to work with your schedule and offer available dates, but final scheduling depends on permitting, job readiness, and crew availability.
Most generator installations take 1 to 2 days, though some jobs may take longer depending on the scope and site conditions.
Usually yes, but typically only for a short period of time while electrical connections are being completed.
For most jobs, someone should be available at least at the end of the installation day so we can go over the system and collect any remaining balance.
Yes. A properly installed standby generator is designed to start automatically during a power outage.
That depends on the size of the generator and how the system is designed. Some generators power the whole home, while others are set up to power selected circuits only.
A warning light usually means the generator has detected a fault, maintenance reminder, or other issue. If you see a red or yellow indicator, contact us for guidance.
Check for obvious issues such as an error code, low battery, fuel supply issue, or shutdown message. If it still will not start, contact our office for service.
Maintenance and Service
Call or email our office and we will help schedule a maintenance appointment.
Yes. We strongly recommend scheduling maintenance before storm season to help make sure the unit is ready when you need it. Call or email our office and we will help schedule a maintenance appointment.
Skipping maintenance can lead to reduced reliability, poor performance, and a greater chance of problems during an outage. Skipping can also void the manufacturer’s warranty. Call or email our office and we will help schedule a maintenance appointment.
Yes, we can service generators that were installed by another company. Call or email our office and we will help schedule an appointment for service.
Most maintenance appointments take about 1 to 2 hours, depending on the generator and what service is needed.
Electrical Questions
Yes. We install transfer switches as part of generator systems and can also discuss transfer switch options for certain setups.
Yes. We offer surge protection for homes and electrical systems.
Yes. We can inspect your panel and review its condition, capacity, and suitability for the work being requested.
Yes, we are a Generac dealer.
Yes. We offer free estimates and consultations for generator and electrical projects.
Monitoring and Mobile Link
Many standby generators allow phone monitoring through the manufacturer app if connected properly.
Mobile Link is Generac’s monitoring platform that allows homeowners to view generator status, alerts, and activity from a phone or online account.
Portable Generator Questions
Yes. We can install a proper inlet and related electrical equipment for a portable generator setup where applicable.
Policies and Customer Service
Yes. Please contact us as soon as possible if you need to cancel.
Yes. We will do our best to move your appointment to the next available date that works.
Arrival windows vary by job type and route, but our office can provide the most accurate scheduling information for your appointment.
Troubleshooting
A red light usually indicates an alarm or fault condition and should be checked as soon as possible. Call or email our office and we will help schedule an appointment for service.
Yes. It is a good idea to check for warning lights and make sure the unit appears ready before storm season or severe weather.
If the generator does not start during an outage, check for warning lights or obvious issues if safe to do so, then contact us for service.